ck998 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1Introduction and Scope

This Privacy Policy describes how ck998 (hereinafter "ck998", "we", "us", or "our"), the operator of the online gaming platform accessible at ck998.io (the "Platform"), collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or interact with the Platform. This Policy applies to all registered players, prospective players, and general visitors located in Bangladesh and elsewhere.

By accessing the Platform, creating a player account, or continuing to use ck998's services after this Policy has been made available to you, you acknowledge that you have read and understood the practices described herein. If you do not agree to this Privacy Policy, you must discontinue use of the Platform and may request account closure at any time.

This Privacy Policy should be read alongside the ck998 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and govern the overall relationship between ck998 and its players.

2Data Controller Information

ck998 acts as the data controller in respect of all personal data collected through the Platform. As data controller, ck998 determines the purposes and means by which personal data is processed. All enquiries, subject access requests, and data-related complaints should be directed to our support team using the contact details set out in Section 15 of this Policy.

3What Personal Data We Collect

ck998 collects the following categories of personal data, depending on how you interact with the Platform:

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, National ID number, passport details	Account registration and age/identity verification
Contact Data	Email address, mobile phone number, city of residence	Account communication, support, and notifications
Financial Data	bKash/Nagad/Rocket account numbers, Visa/Mastercard details (partial), transaction history	Processing deposits, withdrawals, and fraud prevention
Account Data	Username, encrypted password, account balance, wagering history, bonus activity	Platform operation, game management, and responsible gaming monitoring
Technical Data	IP address, device type, browser version, operating system, session timestamps	Security, fraud detection, and platform optimisation
Usage Data	Pages visited, games played, time spent, click patterns, search queries	Improving user experience and responsible gaming analysis
Communications Data	Support chat transcripts, email correspondence, complaint records	Customer support, dispute resolution, and quality assurance

ck998 does not collect special categories of sensitive personal data (such as health information, religious beliefs, or biometric data) unless expressly required by law or with your explicit consent in a specific context (for example, where a player self-discloses a health condition in connection with a responsible gaming request).

4How We Collect Your Data

4.1 Directly from You

The majority of personal data we hold is provided directly by you when you: register a player account; complete identity verification; make a deposit or withdrawal; contact our support team; respond to a survey or promotional offer; or communicate with us by email, live chat, or other channels.

4.2 Automatically via Technology

When you access the ck998 Platform, we automatically collect certain technical and usage data through cookies, web server logs, and similar technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. See Section 10 for full details on our use of cookies.

4.3 From Third Parties

In limited circumstances, ck998 may receive personal data about you from trusted third parties, including:

• Identity verification service providers who assist with document authentication
• Payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, who share transaction confirmation data
• Fraud prevention and anti-money-laundering screening partners
• Game content providers (e.g., Pragmatic Play, Evolution Gaming, Ezugi) who may share game session data relevant to responsible gaming monitoring

5How We Use Your Personal Data

ck998 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your player account, verify your identity and age, maintain your account settings, and manage your player profile.
• Processing transactions: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment methods, and to maintain accurate transaction records.
• Providing gaming services: To enable your participation in casino games, live dealer experiences, sports betting (including cricket BPL, IPL, T20), slots, and other entertainment features available on ck998.
• Customer support: To respond to your enquiries, resolve complaints, process responsible gaming requests, and provide assistance via live chat and email.
• Legal and regulatory compliance: To meet applicable legal obligations including anti-money-laundering (AML) checks, know-your-customer (KYC) requirements, fraud prevention, and responsible gaming obligations.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited activities.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall quality and performance of the ck998 Platform.
• Responsible gaming monitoring: To identify indicators of problematic gambling behaviour and, where appropriate, apply protective measures such as deposit limits or self-exclusion in accordance with our Responsible Gaming Policy.
• Marketing communications: With your consent, to send you relevant promotional offers, bonus notifications, and platform updates. You may withdraw consent for marketing communications at any time by contacting our support team.

6Legal Bases for Processing

ck998 processes personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player, including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable law, including AML and KYC obligations, fraud prevention requirements, and responsible gaming regulations.
• Legitimate interests: Processing carried out in pursuit of ck998's legitimate business interests, where those interests are not overridden by your rights — including platform security, fraud detection, and service improvement.
• Consent: Processing carried out on the basis of your explicit consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7Data Sharing and Third-Party Disclosure

7.1 Service Providers

ck998 shares personal data with carefully selected third-party service providers who assist in operating the Platform. These providers are contractually bound to process data only on ck998's instructions and to maintain appropriate security standards. Categories of service providers include payment processors, identity verification partners, fraud screening services, cloud hosting providers, and customer support platform operators.

7.2 Game Content Providers

When you play games powered by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe, limited game session data (such as player ID, bet amounts, and game outcomes) may be shared with those providers for the purpose of game delivery and integrity. These providers operate their own privacy policies.

7.3 Legal and Regulatory Disclosure

ck998 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or other legal process. We will provide only the minimum data necessary to satisfy the relevant legal obligation.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ck998's business, personal data held by ck998 may be transferred to the acquiring or successor entity. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy.

8International Data Transfers

The ck998 Platform is operated primarily to serve players in Bangladesh. However, some of our service providers and technology partners may process data on servers located outside Bangladesh. Where personal data is transferred internationally, ck998 takes steps to ensure that appropriate safeguards are in place — including contractual data protection clauses with the receiving party — to protect your data to a standard equivalent to that described in this Policy.

9Data Retention

ck998 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law. The following general retention periods apply:

• Active player accounts: Personal data is retained for the duration of the player's account and for a minimum of five years following account closure, in accordance with AML and KYC obligations.
• Transaction records: Financial transaction data is retained for a minimum of seven years to meet accounting and regulatory requirements.
• Identity verification documents: Copies of identity documents are retained for the duration required by applicable legal obligations, typically five years from the date of verification or account closure.
• Support communications: Customer support records are retained for up to three years from the date of the last interaction.
• Technical and usage data: Log files and usage analytics are typically retained for up to 24 months before being anonymised or deleted.
• Marketing consent records: Records of consent and withdrawal of consent for marketing communications are retained for the period of the player relationship and for six months thereafter.

When personal data is no longer required, ck998 will securely delete or anonymise it in a manner that prevents reconstruction.

10Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently, to remember your preferences, and to provide website operators with usage information.

10.2 How ck998 Uses Cookies

ck998 uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These cookies enable core functions such as secure login sessions, account authentication, and fraud prevention. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences such as language, display settings, and last-visited sections. These cookies improve your experience but are not essential to basic Platform operation.
• Analytics Cookies: Used to collect anonymised data on how players interact with the Platform — including pages visited, time spent, and navigation paths. This data helps ck998 identify areas for improvement. Analytics cookies do not identify you personally.

ck998 does not use third-party advertising cookies, retargeting cookies, or social media tracking pixels on the Platform.

10.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the Platform from functioning correctly. Most modern browsers allow you to view, delete, and block cookies via their settings or preferences menus.

11Your Rights as a Data Subject

As a player on ck998, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.

• Right of Access: You have the right to request a copy of the personal data ck998 holds about you, along with information about how it is used and shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that ck998 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ck998's legal retention obligations.
• Right to Restriction of Processing: You have the right to request that ck998 restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that ck998 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where ck998 relies on legitimate interests as the legal basis, unless ck998 can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12Children and Minors

ck998 is strictly an adult platform intended for individuals aged 21 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If ck998 discovers that personal data has been collected from a person under the minimum age threshold, that data will be deleted immediately and the associated account will be closed without further notice.

Parents and guardians who believe that a minor may have registered on ck998 are encouraged to contact our support team immediately at [email protected] so that the matter can be investigated and resolved promptly.

13Security Measures

ck998 implements a comprehensive set of technical and organisational security measures to protect the personal data we hold against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of passwords — passwords are hashed and salted and are never stored in plain text
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Regular security audits, vulnerability assessments, and penetration testing
• Intrusion detection systems and real-time monitoring for suspicious activity
• Secure data centres with physical access controls and environmental protections
• Staff training on data protection obligations and security best practices
• An incident response plan activated in the event of a suspected data breach

While ck998 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for protecting your own account credentials and for notifying ck998 immediately if you suspect any unauthorised access to your account.

14Changes to This Privacy Policy

ck998 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or Platform features. Where changes are material, ck998 will notify registered players via email or via a prominent notice on the Platform prior to the changes taking effect. The "Effective Date" at the top of this Policy indicates when it was last updated.

Continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you should discontinue use of the Platform and may request account closure.

15Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how ck998 handles your personal data, please contact our support team using the details below. All data-related correspondence should be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the ck998 Platform
• Response Time: Within 24 hours via email; typically under 5 minutes via live chat

ck998 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response, you may have the right to escalate your complaint to an independent authority or mediator, as appropriate under applicable law.